In order to provide you with our online travel service, we must collect personally identifiable information ("Personal Data"). We may collect the following categories of Personal Data you provide to us while you are using the site:
In addition, we may receive certain categories of Personal Data listed above from sources other than you, specifically from the following categories of sources:
If you purchase services for other travelers or travel companions, you must make sure that you have the right to provide their personal Data to us and that those other travelers have accepted how GoCarsNow uses their information as stated in this policy. Personal Data of other travelers is collected only for the purpose of providing such Personal Data to the appropriate travel supplier to fulfill the requested service, or as otherwise may be required or permitted by applicable law.
Protecting your Personal Data is a top priority at GoCarsNow. We employ technical, administrative and physical safeguards that are designed to prevent unauthorized access, maintain data accuracy, and to ensure correct use of Personal Data. To provide protection for credit card transactions while in transit, GoCarsNow currently uses Secure Socket Layer encryption. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed in the "Contact Us" section of this Privacy & Cookies Policy.
We use Personal Data to provide you with services, to build features that will make the services easier to use, and to contact you. This includes a faster website experience, better customer support, timely notice of new services and special offers, and more relevant content.
Our legal basis to use your data, where one is required to be provided by applicable law, is as follows:
We also use your Personal Data as described in the "Sharing Your Personal Data" section below.
GoCarsNow only shares your Personal Data as disclosed in this Privacy & Cookies Policy or as otherwise authorized by you.
Sharing your Personal Data for business purposes: We may share your Personal Data that we collect with the categories of recipients below for our business purposes:
Suppliers: We may share your Personal Data with airlines, hotels, car rental agencies or other involved third parties. Please refer to the websites of third party suppliers for their Privacy Policies.
Companies within Our Corporate Family: We share your information with our affiliates and subsidiaries in the U.S. and worldwide, as well as with GoCarsNow's parent corporation, Booking Holdings Inc., and its other subsidiaries, including Booking.com, Open Table, KAYAK, Agoda, and Rentalcars.com (collectively, as defined earlier in this Privacy & Cookies Policy, our "Group Companies"). We may share your information with our group companies for the following reasons:
To learn more about your choices related to how we share your information with our group companies (including our subsidiaries, our parent company, and its other subsidiaries), please see the How You Can Access or Change Your Personal Data and Your Data Subject Rights section below.
Business Partners: In order to provide you with certain services, we may share your Personal Data with our business partners, or require that you transact directly with a business partner, such as for GoCarsNow Cruises, which are offered through World Travel Holdings, Inc., or Group Hotels, which are offered through Lexyl Travel Technologies, Inc. When you provide Personal Data in connection with these types of services, you are providing such Personal Data to those business partners, which hold such Personal Data on our behalf. Our contracts with our business partners offering these services require them to maintain such Personal Data in accordance with this Privacy & Cookies Policy. Please refer to the websites of business partners for their Privacy Policies and other information.
GoCarsNow's Agents and Vendors: Many of the operations we perform require us to hire other companies to help us. Examples of such operations include sending and delivering postal mail and email, analyzing data we collect, marketing our services, handling credit card transactions and providing customer service. While the companies we engage have access to Personal Data to perform their functions, they may not use it for other purposes. GoCarsNow requires these vendors to enter into confidentiality agreements and to agree to act in a manner consistent with the relevant principles articulated in this Privacy & Cookies Policy. In some instances we utilize service provider platforms to help us provide certain services, such as our career services provider. This Privacy & Cookies Policy governs the collection and use of your Personal Data even though you are on a third party website. In these instances, you will always know whose Privacy & Cookies Policy governs the collection and use of your Personal Data by clicking on the Privacy & Cookies Policy link provided.
Future Business Transfers: Our business is constantly changing. As part of that process, GoCarsNow may sell or buy other companies, and Personal Data may be transferred as part of these transactions. It is also possible that GoCarsNow, or substantially all of its assets, may be acquired by another company, whether by merger, sale of assets or otherwise, and Personal Data may be transferred as part of such a transaction. In such cases, the acquiring company would be required to honor the privacy promises in this Privacy & Cookies Policy or obtain your consent to any material changes to how your Personal Data will be handled.
Compliance with Law and Other Disclosures: GoCarsNow reserves the right to release Personal Data in order to comply with applicable law or to comply with a judicial proceeding, court order, or legal process served on us: We may also release Personal Data to enforce or apply Terms and Conditions applicable to the services, to protect us or others against fraudulent or inappropriate activities, or to otherwise protect the rights, property or safety of GoCarsNow, our affiliated companies, our customers, or others. For information about these fraud protection service providers, please see their website privacy policies at https://www.forter.com/service-privacy-policy/ and http://www.accertify.com/en/client-privacy/.
Sharing your Personal Data for other purposes: As described below in the section on Our Policy on Cookies and Other Tracking Technologies we may share internet or other electronic network activity information about you, as well as general geolocation data based on IP address, with third party cookie providers we use on our Sites which may use this data for purposes other than strictly operational purposes. In certain jurisdictions, such sharing may be considered a "sale" of your Personal Data and you may have the right under applicable law to opt-out of or object to such sharing
As explained above, you may choose not to provide us with Personal Data; however, doing so may prevent us from providing you with requested information and carrying out transactions.
You have control regarding our use of your Personal Data for direct marketing. If you would prefer not to receive notices of special savings or promotions, or other marketing materials or offers, you may simply opt-out from receiving them by using the unsubscribe hyperlink provided in any communication, updating your choices in your account profile here or by submitting the form here. Where required by law, we ask for your prior consent for such directing marketing. Please note that even if you opt-out of receiving marketing communications from us, we may need to send you service-related communications, such as confirmations of any future travel reservations you make.
You may also have the opportunity on our site to provide a mobile phone number to receive certain alerts or updates, which may be discontinued at any time. You may also use the settings within your mobile app to enable or turn off mobile push notifications from us.
Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code, usually stored on a user's computer hard drive or device, which enable a website to "personalize" itself for each user by remembering information about the user's visit to the website.
GoCarsNow Cookies (First Party Cookies): We use our cookies to improve your web-browsing experience. For example, we use a cookie to reduce the time it takes for you to submit purchase requests by storing a registered user's email address so that you do not need to enter your email address each time that you log-in. We will also use a cookie to keep track of your search criteria while you are engaging GoCarsNow's services. GoCarsNow cookies are associated with your Personal Data. However, no third party may use the information we collect through GoCarsNow cookies for their own purposes.
Third Party Cookies: We work with third parties that place cookies on our site to provide their services, including:
To opt-out of third-party cookies, please utilize the appropriate option(s) below:
Please keep in mind that without cookies you may not have access to certain features on the site, including access to your profile or account and certain personalized content. Removing all cookies from your computer could also affect your subsequent visits to certain web sites, including this site, by requiring that, for example, you enter your login name when you return to that website.
If you no longer wish to receive interest-based advertising on your mobile device browser or applications, please refer to your device's operating system settings, or follow instructions below.
GoCarsNow understands that you may want to change, access or delete your Personal Data. You may do so by accessing your profile or by using the form available here. To protect your privacy and security, we will need to verify your identity before acting on a request. In most circumstances, we will then answer your request within 30 days of verification. If you have created a profile on any of the services available on the site, your email address and password are required in order to access your profile information.
Depending on the jurisdiction where you reside, you may have specific rights under local legislation to: (i) request access to your Personal Data; (ii) request rectification of your Personal Data; (iii) request erasure of your Personal Data; (iv) request restriction of processing of your Personal Data; (v) request data portability; and (vi) object to the processing of your Personal Data, including opting out of certain sharing of your Personal Data or processing of your Personal Data for marketing purposes. You may also have the right to request from us the Personal Data from or about you that we have "sold" (as such term is defined under applicable law) or disclosed for a business purpose within the past 12 months. Please use the form available here if you would like to exercise such rights. You may also have the right to lodge a complaint with a supervisory authority. Please note that, in order to provide appropriate security to your information, we may require additional data points or information from you in order to verify your identity prior to completing certain requests related to your Personal Data (e.g., requiring the matching of two or three data points provided by you with information maintained by GoCarsNow).
We will retain your information for as long as your account is active or as needed to provide you services. In addition, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our site is operated in the United States. If you are located outside the US, your Personal Data will be transferred to the US, a jurisdiction that may not provide an equivalent level of protection as your home jurisdiction. The cross-border transfer to the US is necessary for the conclusion or performance of your transaction, and/or for the establishment, exercise, and defense of legal claims. To the extent the provision of your Personal Data is not necessary for those purposes, or as otherwise permitted by local law, your use of the site or provision of any Personal Data constitutes your consent to the cross-border transfer of Personal Data and the other activities identified in this Privacy & Cookies Policy.
We take appropriate steps and have put safeguards in place to help ensure that your Personal Data remains protected in keeping with this Privacy & Cookies Policy. For example, GoCarsNow enters into data transfer agreements which incorporate strict data transfer terms, such as the European Commission’s Standard Contractual Clauses, and require that a contract partner protect the Personal Data they process in accordance with applicable data protection law. GoCarsNow also participates in the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks for Personal Data received in the United States from the European Union ("EU") and Switzerland about customers and visitors to this site from the EU and Switzerland. While the European Court of Justice has held that the EU - U.S. Privacy Shield Framework is no longer "adequate" for the transfer of personal data from the EU to the U.S., GoCarsNow continues to abide by the privacy principles and other requirements of EU - U.S. Privacy Shield Framework with respect to personal data we collect in the U.S. from data subjects in the European Union. More information on our participation is available here.
You must be 18 years or older to use the site.
Our site contains links to other websites or services that are not owned or controlled by us, including links to websites of travel suppliers and our advertisers, sponsors, and partners. This Privacy & Cookies Policy only applies to information collected by our site. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our site or third party social media feature or functionality offered on our site, such as Facebook, Google Plus, Twitter, and YouTube. Your use of third parties' websites linked to our sites is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our sites, link into our site from another website or through a sign-in feature (for example, Facebook Connect or an Open ID provider), or utilize a third party social media feature or functionality available on our site.
Pursuant to the California Consumer Privacy Act, California residents have the right to opt-out of the "sale" of your Personal Data, as detailed above. To exercise this right, click here. To protect your privacy and security, we will need to verify your identity before acting on a request. Please also refer to the options available for directly managing cookies and similar technologies on your desktop of mobile device, as described above.
GoCarsNow may revise this Privacy & Cookies Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our site, or advancements in technology. If we make any material changes we will notify you by email (sent to the email address specified in your account) or through a prominent notice on the site prior to the change becoming effective.
Should you have any questions, or to exercise you rights as detailed above, please contact us at privacy@GoCarsNow.com or by postal mail at 800 Connecticut Avenue, Norwalk, Connecticut 06854 USA.